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Terms of Use

Complaints

If you have a complaint about Diamond Finance Ltd or one of their representatives you should contact your Company Director in the first instance. (Mobile +6421444556 or dd@funder.co.nz).

Web Link to Consumers Forum complaintsWeb Link to Consumers Forum complaints

Diamond Finance Ltd has a formal complaints process as per the our complaints form. Complaints can be made either via email, via verbal or via telephone or through a written communication. All complaints received are entered in a “Complaints Register”: maintained at our office and are acknowledged on the date it is received at our office.

We will respond to your complaint within two working days of receipt of your complaint in case any clarifications are required. We will then investigate the complaint and provide you with our submission within 10 (ten) Working days thereafter. Our effort is to resolve the issue in an amicable manner. If required, we will also involve a third party, non-related person to comment on the issues and the proposed options to resolve the complaint.

However, if you are not satisfied your complaint has been resolved to your satisfaction by us, you can contact our independent dispute resolution provider Financial Dispute Resolution.

 

Compliments

Compliments are important to us too! We would like to hear from you if you have any other feedback. For example suggestions for process improvement, opportunities for development and/or compliments about our staff, or anything else about our business, services and products that come to mind. You could forward your compliments via email, or a written communication via our compliments form addressed to the Company Director.
Please note that all communication needs to be made to:-

Company Director
Diamond Finance Ltd
PO Box 58103, PC 2163
Botany, Auckland

Mob +6421444556

Disclaimer

This web site is provided as a service of Diamond Finance Limited.
This site is owned and operated by Diamond Finance Limited. No material from this site may be reproduced, republished, uploaded, posted, transmitted or distributed in anyway without the prior written permission of Diamond Finance Limited.

While the information was correct at the time it was put on the site, it is subject to change at any time. This information is of a general nature only and in some instances specific matters may require specific advice. Accordingly, Diamond Finance Limited is not liable for any loss or damage howsoever arising as a result of reliance being placed on any of the information contained in this web site. The products and services offered in this web site are available only to the New Zealand residents only. All information and terms and conditions, if any, are for the use of New Zealand residents only and Diamond Finance Limited does not accept any liability to the compliance to laws of any other country.

Any information in this web site should not be regarded as promoting any product or service other than those offered by Diamond Finance Limited. The calculators, product selector tools and other interactive tools which may be used on this web site from time to time are intended to be illustrative only. Diamond Finance Limited does not represent or warrant the accuracy, adequacy or completeness of any information provided by those calculators and product selector tools. Our staff can be consulted/contacted for information or further information on the products and services offered.

Diamond Finance Limited does not warrant or represent that the information in this web site is free from omissions or errors or is suitable for your intended use. Information transmitted over the Internet is inherently insecure. However, once Diamond Finance Limited receives any personal information from you, we will hold that information securely and will only use it to provide information to you and for statistical purposes.

Diamond Finance or its staff are not the approving authority for any loans that are granted and do not guarantee that all applications for loans will be successful. All credit applications are subject to the lending conditions of Diamond Finance Ltd and/or the conditions of the lender through which finance is arranged. Applications for credit may also be subject to approval fees, brokerage and insurance costs may apply. For further information on fees or about a particular product or service, please contact Diamond Finance Limited.

 

PRIVACY POLICY

This privacy statement applies to any Diamond Finance service that collects data and displays these terms. 

 Definition

“You/your” means you, the user of this web site.
“We/us/our” means Diamond Finance Limited.

Personal Information

  • You can access and browse our website without disclosing any information about you. 

  • We only collect personal information you choose to give us.

  • We may also collect aggregate data based upon site usage. This data allows us to assess the popularity of certain areas of the network and raise the level of web site performance that we provide for you.  However, it gives us no information about you individually.

Uses and Sharing

  • If you do provide us with personal information we will use that information only for the purpose(s) for which you provided it, or as you have otherwise specifically permitted us.

  • We use your personal information to provide you with the information you request from us.

  • We may use your personal information to operate effectively and to provide you the best products, services and experiences we can.

  • We may share your personal information with the finance providers/lenders or other persons/agents; when required to provide you with information or services, or where authorized by law or where we have obtained your consent.

  • We do not use cookies to store personal information nor do we link non-personal information stored in cookies with personal information about specific individuals.  

Your Rights and Choices

  • You may contact us to request access to personal information about you that we hold and to ask for it to be corrected if you believe that it is out of date or incorrect.

  • To protect your privacy and the privacy of others, we may have to verify that you are who you say you are before we can give you access to, or change, any information about you.

  • You may opt-out of any further contact from us.

SUMMARY

We take privacy seriously and our collection of user information and site usage data is part of our aim to provide a superior service. These data will enable us to improve the site and the level of service offered.

CONTACT US

 If you have any queries about this privacy statement, please contact us on our contact page.

 

Terms of Use

The products and services described in this web site, unless arranged otherwise with mutual consent, are for New Zealand Residents only. We do not accept responsibility for the compliance of this information with the laws of any other country. The information as contained in this web site should not be regarded as promoting any product or services other than those provide by Diamond Finance Limited.

Please do not create any hyperlink to any pages of this web site without prior consent of Diamond Finance Ltd. The existing hyperlinks from this web site have not been investigated for their accuracy nor content, and we at Diamond Finance do not own any responsibility to the accuracy or the consequence of using any of the hyperlinks. No part of this web site should be re-produced or copied for commercial purposes without our prior permission.

The information contained in this web site has been prepared under New Zealand law for the supply of these products and services in New Zealand only. Diamond Finance Limited does not accept responsibility for the compliance of this information with the laws of any other country. Accordingly, the information is not directed at persons in any other country and should not be relied upon by persons in any country other than New Zealand.

Applications For Credit

All credit applications are subject to the lending conditions of Diamond Finance Ltd and/or the conditions of the lender through which finance is arranged. Applications for credit may also be subject to approval fees. Insurance costs may apply. For further information on fees or about a particular product or service, please contact Diamond Finance Limited.

Web Site Tools

Wherever available on this web site, Finance Calculators or any other web site tools are indicative only; Diamond Finance Ltd does not represent or warrant accuracy, adequacy or completeness of any information provided by these calculators or other tools. Our staff can be consulted/contacted either before selecting a product or service or acting on the basis of information provided by these tools.