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Complaints

If you have a complaint about Diamond Finance Ltd or one of their representatives you should contact your Company Director in the first instance. (Mobile +6421444556 or dd@funder.co.nz).

Web Link to Consumers Forum complaintsWeb Link to Consumers Forum complaints

Diamond Finance Ltd has a formal complaints process as per the our complaints form. Complaints can be made either via email, via verbal or via telephone or through a written communication. All complaints received are entered in a “Complaints Register”: maintained at our office and are acknowledged on the date it is received at our office.

We will respond to your complaint within two working days of receipt of your complaint in case any clarifications are required. We will then investigate the complaint and provide you with our submission within 10 (ten) Working days thereafter. Our effort is to resolve the issue in an amicable manner. If required, we will also involve a third party, non-related person to comment on the issues and the proposed options to resolve the complaint.

However, if you are not satisfied your complaint has been resolved to your satisfaction by us, you can contact our independent dispute resolution provider Financial Dispute Resolution.

 

Compliments

Compliments are important to us too! We would like to hear from you if you have any other feedback. For example suggestions for process improvement, opportunities for development and/or compliments about our staff, or anything else about our business, services and products that come to mind. You could forward your compliments via email, or a written communication via our compliments form addressed to the Company Director.
Please note that all communication needs to be made to:-

Company Director
Diamond Finance Ltd
PO Box 58103, PC 2163
Botany, Auckland

Mob +6421444556

Disclaimer

This web site is provided as a service of Diamond Finance Limited.
This site is owned and operated by Diamond Finance Limited. No material from this site may be reproduced, republished, uploaded, posted, transmitted or distributed in anyway without the prior written permission of Diamond Finance Limited.

While the information was correct at the time it was put on the site, it is subject to change at any time. This information is of a general nature only and in some instances specific matters may require specific advice. Accordingly, Diamond Finance Limited is not liable for any loss or damage howsoever arising as a result of reliance being placed on any of the information contained in this web site. The products and services offered in this web site are available only to the New Zealand residents only. All information and terms and conditions, if any, are for the use of New Zealand residents only and Diamond Finance Limited does not accept any liability to the compliance to laws of any other country.

Any information in this web site should not be regarded as promoting any product or service other than those offered by Diamond Finance Limited. The calculators, product selector tools and other interactive tools which may be used on this web site from time to time are intended to be illustrative only. Diamond Finance Limited does not represent or warrant the accuracy, adequacy or completeness of any information provided by those calculators and product selector tools. Our staff can be consulted/contacted for information or further information on the products and services offered.

Diamond Finance Limited does not warrant or represent that the information in this web site is free from omissions or errors or is suitable for your intended use. Information transmitted over the Internet is inherently insecure. However, once Diamond Finance Limited receives any personal information from you, we will hold that information securely and will only use it to provide information to you and for statistical purposes.

Diamond Finance or its staff are not the approving authority for any loans that are granted and do not guarantee that all applications for loans will be successful. All credit applications are subject to the lending conditions of Diamond Finance Ltd and/or the conditions of the lender through which finance is arranged. Applications for credit may also be subject to approval fees, brokerage and insurance costs may apply. For further information on fees or about a particular product or service, please contact Diamond Finance Limited.

Privacy & Terms of Use

The products and services described in this web site, unless arranged otherwise with mutual consent, are for New Zealand Residents only. We do not accept responsibility for the compliance of this information with the laws of any other country. The information as contained in this web site should not be regarded as promoting any product or services other than those provide by Diamond Finance Limited.

Please do not create any hyperlink to any pages of this web site without prior consent of Diamond Finance Ltd. The existing hyperlinks from this web site have not been investigated for their accuracy nor content, and we at Diamond Finance do not own any responsibility to the accuracy or the consequence of using any of the hyperlinks. No part of this web site should be re-produced or copied for commercial purposes without our prior permission.

The information contained in this web site has been prepared under New Zealand law for the supply of these products and services in New Zealand only. Diamond Finance Limited does not accept responsibility for the compliance of this information with the laws of any other country. Accordingly, the information is not directed at persons in any other country and should not be relied upon by persons in any country other than New Zealand.

PRIVACY DECLARATION

I understand that:

  1. Acceptance of this application does not necessarily mean that you will grant the credit applied for, and you may decline this application without giving any reason; and
  2. I may contact your Privacy Officer to request access to and correction of any information about me that you hold and you will supply to me on request the names and addresses of any agencies to whom you have disclosed information about me.
  3. Diamond Finance Limited may nominate a third party to supply the credit for which I am applying for, and therefore the term “you” implying Diamond Finance Limited also refers to the nominated third party.

I authorize you to:

  1. Use information disclosed in this application for the purpose of processing this application and sending me information about other products offered by Diamond Finance Ltd;
  2. Make all such inquiries about me and my financial affairs as you consider appropriate in relation to this application (and further inquiries in the future which may be necessary in connection with this application and any subsequent requests for credit) and to disclose details of this application to any person for this purpose.
  3. I authorize any party approached by you to disclose such information to you; and disclose details of this application and of any resulting contract to any assignee of any such contract or to any credit agency, debt collector or solicitor.
  4. I understand that the assignment of any such contract may result in the existence of that contract being noted on a public register.

I certify that:

  1. Where I have provided information in this application about any other person, that person has authorized me to disclose the information to you and to authorize you to use and disclose that information in the same ways as if that person was an applicant; and the information provided in this application is true, correct and complete, and no information that would be relevant to you in evaluating the application has been omitted.
  2. If any relevant changes occur between now and signing a credit agreement with you, I will disclose such changes to you immediately.

Applications For Credit

All credit applications are subject to the lending conditions of Diamond Finance Ltd and/or the conditions of the lender through which finance is arranged. Applications for credit may also be subject to approval fees. Insurance costs may apply. For further information on fees or about a particular product or service, please contact Diamond Finance Limited.

Web Site Tools

Wherever available on this web site, Finance Calculators or any other web site tools are indicative only; Diamond Finance Ltd does not represent or warrant accuracy, adequacy or completeness of any information provided by these calculators or other tools. Our staff can be consulted/contacted either before selecting a product or service or acting on the basis of information provided by these tools.